- I can't see the option to make a payment. What should I do?
- I haven't received, or have lost, the email about my payment. What should I do?
- My payment link or button isn't working. What should I do?
- I'm having trouble connecting my bank account. What should I do?
- I'm having trouble paying my holding deposit. What should I do?
- I'm having trouble paying my first month's rent or deposit. What should I do?
I can't see the option to make a payment. What should I do?
If you're expecting to make a payment but the payment option or button isn't available, please check that you've followed the link in the email sent to you for your tenancy.
If the payment option is still unavailable, contact your letting agent. They can check the status of your tenancy and whether the payment is ready for you to complete.
I haven't received, or have lost, the email about my payment. What should I do?
Check your inbox and junk or spam folders for the email relating to your tenancy.
If you still can't find it, contact your letting agent. They can check the details associated with your tenancy, resend emails and help you access the next step.
My payment link or button isn't working. What should I do?
If your payment link isn't working, your payment button isn't enabled, or you're unable to continue with your payment:
- Try opening the payment link again.
- Clear your browser's cookies and cache, then try the link again.
- If you still can't make the payment, contact your letting agent. They can help you or resend the payment email.
I'm having trouble connecting my bank account. What should I do?
Rightmove uses Open Banking technology to process payments and works with Ecospend to provide this service.
If the Open Banking connection crashes or doesn't load when you're trying to link your bank account, you can try again or choose the manual option instead.
If you started setting up your bank account but weren't able to complete the process, return to your tenancy using the link provided to you and try again.
If you're connecting your bank account to verify your income, go to Section 8 of the application form. When asked how you'd like to verify your income, select “I'll do it manually” rather than using the automatic bank connection. You'll then be able to provide bank statements manually if required.
If you're still unable to continue, contact your letting agent for help.
I'm having trouble paying my holding deposit. What should I do?
If your letting agent has asked you to pay a holding deposit through Rightmove but you can't access or complete the payment, check that you're using the link sent to you for your tenancy.
If you're still having problems, contact your letting agent. Let them know what happens when you try to pay and include a screenshot of any error message if possible.
I'm having trouble paying my first month's rent or deposit. What should I do?
If you're expecting to make a payment for your tenancy but can't see the payment option or can't complete the payment, contact your letting agent.
They can check your tenancy and confirm the next steps for making the payment.