I have been given the option to speak to a mortgage broker after getting a Mortgage in Principle decision, what does this mean? If after assessing your mortgage in principle application, Nationwide can’t help you at the moment, we will offer the option to speak to a mortgage broker. ... What is a mortgage broker? We have written an article explaining what a mortgage broker is and how they can help, you can read it here. When will the broker contact me to continue my mortgage application? If you submitted your request to speak to a mortgage broker within working hours, an advisor will aim to call you back the same day. For Finamply, our curre... Why can't I contact the broker straight away? We want to make sure the broker has had a chance to review your application details and reason Nationwide was unable to help. Asking you to submit a call-ba... Do Rightmove get a fee for introducing me to a broker? We have an agreement with our broker partners whereby we may receive an introduction fee for your referral. This can be as a flat rate and / or as a percent... How can I complain if I’m not happy with the service I receive? We always do our best to deliver good consumer outcomes, but we might not always get it right.  If you need to make a complaint about our mortgage service,... Is it free to use the broker service? If you request to speak a mortgage broker, your initial consultation will be free of charge. They    will spend this time discussing different options avail... You say the brokers are FCA regulated, what does this mean? The Financial Conduct Authority regulate the conduct of financial services firms. All our mortgage broker partners are authorised and regulated by the FCA. ...