What are incorrectly matched images?
Incorrectly matched images are where photographs or previous listing details from one property have been linked to the sold price record of a different property.
For example, pictures of 10 Rightmove Road may have been incorrectly linked to the sold price record for 15 Rightmove Road.
- What are incorrectly matched images?
- How does this happen?
- How can I get incorrectly matched images removed?
How does this happen?
The photographs and previous listing details displayed within Sold House Prices on Rightmove come from previous sales or lettings adverts where an estate agent marketed the property on Rightmove.
If an agent selects the wrong address when uploading a property, the photographs and listing details from that advert can become associated with the incorrect address.
Sold price information is provided separately by HM Land Registry and the Registers of Scotland. This means the sold price record itself may be correct, while the photographs linked to it belong to a different property.
How can I get incorrectly matched images removed?
If you've noticed that images of your property are linked to the sold price record of a different property, please get in touch with our Customer Experience team so we can review this for you.
You can contact us by selecting the ‘Get in touch’ button at the bottom of this page or by emailing our Customer Experience team.
When contacting us, please include:
- Full property address, including the postcode.
- Link to the Sold Price page on Rightmove.
- Details of what appears to be incorrect, including what doesn't match in the images. This will help us understand the issue and investigate the incorrect match.
Can you replace an incorrect image with a photo of my property?
No. If an image has been incorrectly matched to your property, we can remove the incorrect image, but we’re unable to replace it with a photo you provide. You don’t need to send us a new photo of your property.